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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Innr Pc

August 1, 2025

5  out of  5
rating by Innr Pc
"Hello this is K.G and I'd like to personally thank you Mr. Edward Bates for really taking the extra step in looking out for me. You have went above and beyond any person within an insurance agency I've ever been with and for that I thank you kindly. I would like to give you 5☆ for your remarkable kindness and you extraordinary pleasantries and delivering absolute 💯 great service. You are a winner no matter what. And once again thank you so much for your kindness and great humor. Have a beautiful weekend just like your spirit. God Bless you K.G Thanks guys"
We responded:
"Hi K.G. Thank you for your kind words and 5-star rating! We’re thrilled to hear Edward went above and beyond to assist you. We’ll be sure to share your message with him. We truly appreciate your support and look forward to continuing to serve you."
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JACQUELINE DESSIN

August 1, 2025

5  out of  5
rating by JACQUELINE DESSIN
"Always a pleasure working with Jim and Kristen. Thank you!"
We responded:
"Thank you for taking the time to share your thoughts Jacqueline! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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James Kiger

July 30, 2025

5  out of  5
rating by James Kiger
"***UPDATE*** 2 years since the below review and things have only gotten better! Ed is so responsive and is always looking out for my families best interest. If you need a good, caring insurance agent, this is the place for you! Thank you Ed and Jim!!! These guys are great. Always looking out for my coverage and ways to get me the coverage I need at a rate I can afford. I have been with StateFarm since 1987 and they have always out performed my expectations! Highly recommend Jim, Ed, and Kristen!"
We responded:
"Thank you Jim. We appreciate you!"
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David Green

July 23, 2025

5  out of  5
rating by David Green
"Service has always been excellent."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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James Chiarchiaro

July 22, 2025

5  out of  5
rating by James Chiarchiaro
"Ed Bates rocks! He straightened me out with a new policy in a very limited amount of time. It was time sensitive, and he understood that it needed to be prioritized. The response from Jim's Elsner's team on any request is extremely fast, always!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Ed was able to assist you promptly and effectively, especially given the time-sensitive nature of your request. At Jim Elsner’s team, we pride ourselves on providing fast and reliable support, and your feedback truly means a lot to us. If you need any further assistance, please don’t hesitate to reach out!"
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Delores Emerson

July 3, 2025

5  out of  5
rating by Delores Emerson
"It's been a pleasure to be a client for Jim Elsner and Ed who always been so pleasant and very professional and always on his job I have no complaints and no worries because he always come through no matter what! Thank you for your services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sandy Okum

July 3, 2025

5  out of  5
rating by Sandy Okum
"Ed has been very attentive to our needs, questions, etc. We appreciate all his help especially with our moving needs."
We responded:
"Hi Sandy. Thank you so much for your kind words! We're thrilled to hear that Ed was attentive and helpful throughout your moving process. We appreciate your trust and are here to support you anytime you need."
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Deborah Tillery

July 3, 2025

5  out of  5
rating by Deborah Tillery
"Always professional, When ever I needed a claim there was no hesitation. That staff treats me like a friend 🙂"
We responded:
"Hi Deb. Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Neighbor Rich

July 3, 2025

5  out of  5
rating by Neighbor Rich
"Great agency. Ed, Jim and the team are very helpful with policy details and advice. -Rich"
We responded:
"Thank you, Rich! We’re glad to hear that our team were able to assist you with your policy and provide helpful advice. We appreciate your kind words and look forward to continuing to support your insurance needs!"
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Steve Koropchak

July 1, 2025

5  out of  5
rating by Steve Koropchak
"I have been working with Kristen Giusti at this State Farm Agency, and she has been fantastic to work with and has provided all the information that I needed to switch my insurance provider. I highly recommend speaking to Kristen at Jim Elsner State Farm Insurance Agency."
We responded:
"Thank you so much for your kind words! We're happy to hear that Kristen Giusti provided you with excellent service and helped make your insurance switch smooth and easy. We appreciate your recommendation and look forward to continuing to serve you at the Jim Elsner State Farm Insurance Agency!"
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Ashlee Cassel

June 19, 2025

5  out of  5
rating by Ashlee Cassel
"When you call this office it is the very best experience. I have been with Jim Elsner State Farm for a very long time. Calling the office and having Ed answer is honestly the best thing. He listens..is concerned...handles everything so efficiently and makes you feel so heard regardless of what your needs are. Ed deserves a customer service reward. He is just the best ..I have called him over the years for so many reasons and every experience is the very best. Thank you Ed!"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that Ed has consistently provided you with exceptional service over the years. At Jim Elsner State Farm, we strive to ensure that our clients feel heard and supported, and it's clear that Ed embodies those values. We’ll be sure to pass along your compliments to him; he truly deserves the recognition!"
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Brian Newsome

April 9, 2025

5  out of  5
rating by Brian Newsome
"If you’re looking for a team of seasoned insurance professionals to help you get the best coverage for your needs, look no further. Great service, even better people!"
We responded:
"Hi Brian. Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Andy Sparks

March 26, 2025

5  out of  5
rating by Andy Sparks
"Professional, great communication, efficient service. Very happy with the office."
We responded:
"Thank you for your review Andy! We're glad to hear you appreciated our professionalism and communication. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!"
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Delores Roberts

May 2, 2024

5  out of  5
rating by Delores Roberts
"I have been with Jim and his staff (Ed & Kristen) for approximately 4 years. My other State Farm rep retired. I have found them to be most helpful and answers any questions I have on my policies. I recommend this State Farm Office."
We responded:
"Hi Delores. Thank you for being a valued customer for the past 4 years! I'm happy to hear that Ed and Kristen have been helpful in answering your questions and providing excellent service. We truly appreciate your recommendation and look forward to continuing to serve you in the future!"
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Bonnie Maulfair

May 1, 2024

5  out of  5
rating by Bonnie Maulfair
"We been dealing with you for awhile now. I'm glad one of your employees named Ed Bates told us about you and not only that but he was so awesome the one time he brought us are insurance cards to our home because my fiance was in a car accident and he couldn't drive that was so kind of him, and everytime I had a question he was always their to get back to me. So your lucky to have Ed Bates as your employer!! Thank you for being our insurance company 🙂"
We responded:
"Hi Bonnie! - Appreciate you letting us know about your customer service experience with Ed! "
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Joe Larkin

April 20, 2024

5  out of  5
rating by Joe Larkin
"I had been investigating best insurance plans with better rates than my prior insurer. After my research I decided to switch to State Farm. Very good plan with good rates and Jim has been excellent. I appreciate the customer care, it’s important to me."
We responded:
"Hi Joe - Thank you for the feedback! We appreciate you switching your home and auto insurance to State Farm. "
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Rachel Miller

April 19, 2024

5  out of  5
rating by Rachel Miller
"My family has had life insurance with Jim for almost 8 years now. He serves his customers with integrity and respect. We also appreciate his team's customer service as well. Thank you Jim, Kristen, and Ed!"
We responded:
"Thank you Rachel! We love your family and appreciate the fact that you realize the importance of life insurance. "
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Lyudmila Panfilova

November 30, 2023

1  out of  5
rating by Lyudmila Panfilova
"Jim is an excellent agent and a pleasure to deal with. But his employee was often rude. I constantly felt terrible when he served me. I realized that this couldn’t continue like this and I changed my office. It’s a shame that such excellent agents have such tactless employees."
We responded:
"Hi Lyudmila. Thank you for the review. I'm sorry you had a bad experience but glad that you stayed with State Farm. If you are willing, I would be happy to discuss your you experience in order to improve our office environment. You can call 717-901-7000 and ask for me or set up an appointment to do in person. Thank you, and again I apologize. "
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Jeanette Fabian

March 22, 2023

5  out of  5
rating by Jeanette Fabian
"Very easy to deal with. He's straight forward with his answers which have proved to be helpful."
We responded:
"Thank you for your kind words Jeanette. We appreciate your business. "
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Darcy Parker

October 20, 2022

5  out of  5
rating by Darcy Parker
"Great staff, really cares about the clients"
We responded:
"Hi Darcy. Thank you for your kind words. I'm a little biased, but I agree. My team of Ed, Kristen, and Andrea really do care. :) "
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Jacob Robinson Jr.

September 2, 2022

5  out of  5
rating by Jacob Robinson Jr.
"Great job working with me to provide the best coverage/protection for my family, property, and me! I'll be staying with Jim as long as he'll have me!!"
We responded:
"Thank you for your kind words Jake. We appreciate your business."
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Joseph M. Nuhfer

August 30, 2022

5  out of  5
rating by Joseph M. Nuhfer
"The best customer service experience 👌 Joe"
We responded:
"Thank you for trusting us with your insurance Joe. We really appreciate it."
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J G

July 25, 2022

5  out of  5
rating by J G
"Jim and his team are great. I appreciate his prompt response to any querries if ever have. I shoot him an email and gets a response within minutes to couple of hours usually!"
We responded:
"Thank your business and you encouraging words Dr Goraya."
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Kathryn Jones

July 8, 2022

5  out of  5
rating by Kathryn Jones
"If you are looking to obtain life insurance or purchase extra life insurance, Jim is the best agent to help you. Jim has your best interests at heart, and he will guide you to the right insurance product based on your needs. I can’t thank him enough for all he’s done for me and my family. He is a true professional with an abundance of integrity and knowledge. I can’t recommend him enough!"
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Jill Bottomley

July 6, 2022

5  out of  5
rating by Jill Bottomley
"Jim was so wonderful to work with when purchasing life insurance. He is extremely knowledgeable and most importantly he has so much integrity. He explained all of the options for me, my spouse, and my son and provided me with the perfect amount of guidance to make the best life insurance decisions for our family. I highly recommend Jim for all of your insurance needs. He’s the best."
We responded:
"Thank you Jill for your kind words. Talking about life insurance is uncomfortable at times but important. The concern and care for your family was evident throughout the process."