State Farm® Insurance Agent Jim Elsner
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Colleen Nash
September 17, 2025
5
out of
5
rating by Colleen Nash
"The best courteous and caring staff."
We responded:
"Thank you for taking the time to share your thoughts Colleen! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Felicia Wilburn
September 2, 2025
5
out of
5
rating by Felicia Wilburn
"Jim Elsner is a great agent and Kristi Giusti is amazing Insurance Account Representative and keeps her clients informed. Thanks"
We responded:
"Thank you so much for your kind words Felicia! I’m glad to hear that Kristen was able to provide you with the support and information you needed. We truly appreciate your trust and look forward to continuing to serve you! - Jim"
Sly weatherly
August 29, 2025
4
out of
5
rating by Sly weatherly
"They are very helpful and good customer service"
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."
HALO INFINITE
August 29, 2025
5
out of
5
rating by HALO INFINITE
"Edward bates always quick and fast reliable"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Johnny Miller
August 29, 2025
5
out of
5
rating by Johnny Miller
"He is a reasonable person and staff is great with everything they do."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Georgette Thomas
August 29, 2025
5
out of
5
rating by Georgette Thomas
"I have been with state for years, no problem with them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Skarlet Overkill
August 29, 2025
5
out of
5
rating by Skarlet Overkill
"After shopping for a week for car insurance I was ready to scream, but then I found this office and more specifically Edward Bates. Edward was knowledgable, friendly and very helpful. He made getting me insurance for my car very quick and easy. I would recommend him and this office to anyone else looking for car insurance. Customer service was GREAT!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
IDANJATAY
August 27, 2025
5
out of
5
rating by IDANJATAY
"If you have insurance needs, I highly recommend Ed Bates. He is so helpful and knowledgeable and he makes sure you fully understand your policy and insurance needs. Ed Bates and Jim Elsner are the best! I've been with them for almost 20 years and have always been extremely satisfied with their service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ian Giusti
August 26, 2025
5
out of
5
rating by Ian Giusti
"Like a good neighbor…. This team is always there for me. Whether I need a replacement insurance card, a tow, a cup of coffee, or help with my bill, I can count on Jim Elsner’s State Farm agency to take care of me!"
We responded:
"Hi Ian! Thank you for your kind words and for recognizing the efforts of my team. We’re committed to providing dependable and friendly service, and it’s rewarding to know our hard work makes a difference. We truly appreciate your continued support and look forward to being here for you whenever you need us - Jim"
Carol Collins
August 26, 2025
5
out of
5
rating by Carol Collins
"Stellar service by all!"
We responded:
"Hi Carol! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
akintzi
August 26, 2025
5
out of
5
rating by akintzi
"Love working with Jim and the team. Ed has been particularly helpful in navigating some recent changes to our policies and has been great to work with."
We responded:
"Hi Andrew - I’m glad to hear that Ed and the team have been helpful in guiding you through your recent policy changes. We appreciate your trust and look forward to continuing to support you whenever you need us."
maggie douglas
August 26, 2025
5
out of
5
rating by maggie douglas
"Having been with State Farm, Jim Elsner group for longer than I can remember, Jim, Kristen, and Ed provide us with the utmost care and service. I’m venturing a guess that we’ve been with them for 15 years, possibly more, for our auto and renters insurance, and have never had any desire to look elsewhere for coverage. They have always provided us with exceptional attention, and have worked with us to find the best prices for our needs! Couldn’t do without them!"
We responded:
"Thank you so much for your kind and thoughtful review Maggie. It has been a true pleasure serving you and your family over the past 15 years. Kristen, Ed, and I are committed to providing the best care and service possible, and we’re grateful for your continued trust and loyalty. We look forward to many more years of helping you find the right coverage for your needs. Please don’t hesitate to reach out anytime!"
Besmir Zaku
August 25, 2025
5
out of
5
rating by Besmir Zaku
"Edward provided exceptional assistance with my insurance needs. If you're looking for a reliable State Farm agent, Edward is the person to contact. He is highly knowledgeable, smart, and incredibly helpful. My experience was seamless, and I highly recommend Edward's office for all your insurance needs."
We responded:
"Hi Besmir. Thank you so much for your kind words and recommendation! I’m glad to hear that Edward was able to provide you with exceptional assistance and make your experience seamless. We’re proud to have him on our team, and we look forward to continuing to support you with all your insurance needs. Please don’t hesitate to reach out anytime!"
Beien He
August 23, 2025
5
out of
5
rating by Beien He
"Edward Bates, in Jim's State Farm Insurance Agent office, is exceptionally reliable. He welcomes clients with genuine kindness and serves them with wholehearted dedication. The highest rating is five stars, but if I could, I’d gladly give him six, seven, or even more."
We responded:
"Thank you so much for your generous and heartfelt review! I’m incredibly proud to have Edward on our team, and I’m glad his kindness and dedication have made such a positive impression. We truly appreciate your support and your kind words—it means a lot to all of us. We look forward to continuing to provide you with exceptional service!"
Mary Nguyen
August 21, 2025
5
out of
5
rating by Mary Nguyen
"Can’t highly recommend Jim Elsner and team enough. They’ve always gone above and beyond with whatever we need."
We responded:
"Hi Mary! Thank you so much for your kind recommendation. It means a lot to me and the entire team to hear that we’ve been able to go above and beyond for you. We’re committed to providing the best service possible and are always here to help with whatever you need. Looking forward to continuing to support you in the future!"
Adam Korhut
August 21, 2025
5
out of
5
rating by Adam Korhut
"The BEST agency around! Jim and his team are responsive, accommodating, and knowledgeable with inquiries and requests. There’s no waiting days on end for a reply, they will get you taken care of quickly and efficiently. I highly recommend the Elsner agency to anyone, especially those that are always on the go or have demanding schedules."
We responded:
"Hi Adam! Thank you so much for your kind words and recommendation! I’m glad that my team and I could provide you with the responsive and efficient service you deserve. We understand how busy life can get, and it’s always our goal to make things as smooth and easy as possible for our clients. Your feedback means a lot to me personally and to everyone here at the Elsner Agency. We look forward to continuing to serve you whenever you need us!"
R R R
August 21, 2025
5
out of
5
rating by R R R
"I just want to give a shout out to the whole crew at Jim Elsners team state farm staff, its a small crew but very dynamic and resourceful, but if I have to pic one staff member, I choose Brother Edward, hes always on the front line, front desk with a bright cheerful smile ready to serve up a harty dose of welcome to state farm! How can I help you leave with the up most of outstanding satisfactory service that all of our State Farm customers trully deserve. Very friendly, a mutitask state farm team player that will go above and beyound the call of duty to get Me answers to My questions and salutions to My insurance claim s, Thanks again Brother Ed, keep up the Good work of serving excellence with a smile and a down to earth friendly sence of humor🤣🤣🤣"
We responded:
"Thank you so much for your kind and detailed review Rai! We're thrilled to hear that Ed and the entire Jim Elsner State Farm team made such a positive impression. Ed truly embodies the spirit of excellent service with his cheerful attitude and dedication. Your recognition means a lot to all of us, and we'll be sure to pass along your compliments to him. We're always here to support you with any insurance needs and look forward to continuing to provide outstanding service. Thanks again for choosing us!"
Erin Gray
August 20, 2025
5
out of
5
rating by Erin Gray
"Kristen is always so helpful when I have any payment, insurance or rate questions. She is also so friendly and welcoming!"
We responded:
"Thank you so much for your kind words Erin! We're glad to hear that Kristen has been helpful and friendly in addressing your payment, insurance, and rate questions. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
walter dessin
August 20, 2025
5
out of
5
rating by walter dessin
"Great customer service!!!"
We responded:
"We appreciate your review! We're happy to hear you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
James Kiger
August 19, 2025
5
out of
5
rating by James Kiger
"***UPDATE*** 2 years since the below review and things have only gotten better! Ed is so responsive and is always looking out for my families best interest. If you need a good, caring insurance agent, this is the place for you! Thank you Ed and Jim!!! These guys are great. Always looking out for my coverage and ways to get me the coverage I need at a rate I can afford. I have been with StateFarm since 1987 and they have always out performed my expectations! Highly recommend Jim, Ed, and Kristen!"
We responded:
"Thank you Jim. We appreciate you!"
Eric R
August 13, 2025
5
out of
5
rating by Eric R
"Edward patiently helped add a vehicle to my insurance plan just prior to closing time. He took his time to make sure I understood the policy and was able to offer a great rate."
We responded:
"Thank you for taking the time to share your thoughts regarding Edward! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jimmy Elsner
August 12, 2025
5
out of
5
rating by Jimmy Elsner
"Whether it's a tree falling on our car or a rock from the road shattering our windshield - Jim has always walked me though my coverage and my next steps. Great to have someone to reach out to when stuff happens!"
We responded:
"Thank you so much for your kind words Jimmy! It's our priority to make the process as smooth and stress-free as possible. We truly appreciate your trust and look forward to continuing to support you!"
April Queeley
August 8, 2025
5
out of
5
rating by April Queeley
"Everyone in the office is pleasant to talk too. Very helpful"
We responded:
"Thank you for reviewing our State Farm office April! We are happy to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Roselyne Koakanou
August 8, 2025
5
out of
5
rating by Roselyne Koakanou
"Kristen and Edward went above and beyond to recommend services and explain the different types of coverage"
We responded:
"Hi Roselyne - We appreciate your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jesse Rose
August 8, 2025
5
out of
5
rating by Jesse Rose
"I have been with State Farm for many years probably close to 20 or more but over the last decade I’ve dealt with Jim Elsner‘s office and I must say they are definitely a “Good Neighbor “ Always offered me my best options, but never casted judgment for whatever options I choose. Definitely always a good vibe! Keep it up ya’ll🤘🏻 I’ve had the pleasure of dealing with Kristen for quite some time in the past and over the last couple years Ed! IMHO thus far, All three have been a great asset to State Farm and the community. I appreciate doing business with them!! Hey Ed that friendly reminder text was EVERYTHING💯🙌🏻Thank you😊 🗳️(⬅️ 🗣️Jim 🎟️ putting one in for Ed!)"
We responded:
"Thank you so much Jesse for your kind words and continued loyalty over the years! We're thrilled to hear that Jim Elsner’s office, along with Kristen and Ed, have consistently provided you with excellent service and a positive experience. Being your "Good Neighbor" is something we take great pride in, and your appreciation truly means a lot to us. We look forward to continuing to serve you and the community for many more years to come! 🤘🏻"